Ballpark Support

Ballpark is an iPhone app for simple meal, calorie, and macro tracking.

If you need help, want to report a problem, or have a suggestion, contact:

Please include:

a brief description of the problem
your iPhone model and iOS version
the version of Ballpark you are using
a screenshot of the error, if appropriate

Please do not send meal photographs, health information, purchase receipts, or other sensitive personal information by email.

Frequently Asked Questions

Ballpark AI does not recognize my subscription

Make sure you are signed in with the Apple Account that purchased the subscription. Open Ballpark, go to Settings, open Ballpark AI, and select Restore Subscription.

If the problem continues, restart the app and try again later. You can also contact support using the email address above.

How do I manage or cancel my subscription?

Subscriptions are managed by Apple. You can view or cancel your subscription in your Apple Account settings:

Manage Apple subscriptions

How do I restore a subscription?

Open Ballpark, go to Settings, open Ballpark AI, and select Restore Subscription.

Can I use Ballpark without a subscription?

Yes. Manual meal and macro tracking remains available without a Ballpark AI subscription.

How do I delete my data?

Ballpark stores meal history, goals, settings, and imported Apple Health weight data locally on your device.

In Ballpark, open Settings → Data Management to delete meal data or locally cached weight data. Uninstalling Ballpark also removes its locally stored data, subject to Apple device-backup behavior.

Open Settings → Privacy & Data in Ballpark and disable OpenAI processing. Manual meal tracking remains available.